Terms & Conditions — Elegant eTrade
Welcome to Elegant eTrade. By accessing or using our website, products, or services, you agree to comply with the following Terms & Conditions. Please read them carefully.
General
Elegant eTrade operates as a multi-category online platform offering handcrafted products, imported goods, and a range of professional services including Event Management, Architecture & Interior Design, Security Services, Hajj & Umrah Support, and Medical Equipment Supply.
By using our website, you accept these terms and confirm that you are at least 18 years old or using the platform under adult supervision.
Use of Website
You may browse, purchase products, or request services from Elegant eTrade for lawful purposes only.
You agree not to:
• disrupt or interfere with the website’s functionality
• use the site for fraudulent activity
• copy, distribute, or misuse any content, images, or materials without written permission
Product Information
We strive to display accurate product details, colors, prices, and availability.
However:
• handcrafted products may vary slightly due to their handmade nature
• product availability can change without prior notice
• images may appear differently depending on device settings
Elegant eTrade reserves the right to update or modify product information at any time.
Pricing & Payments
All prices on the website are listed in Bangladeshi Taka (BDT).
We accept various payment methods including:
• Cash on Delivery
• Mobile Banking (bKash, Nagad, Rocket)
• Bank Transfer (if available)
Elegant eTrade reserves the right to change pricing or offer discounts without prior notification.
Orders & Delivery
Once an order is placed, our team processes it within the standard timeframe.
Delivery terms:
• Delivery charges vary by location
• Delivery times may differ based on product type and stock availability
• Delays caused by courier services, natural events, or unexpected issues are not the responsibility of Elegant eTrade
We will notify you if any order changes or delays occur.
Return & Replacement Policy
Returns or replacements are accepted under these conditions:
• Product is damaged, defective, or incorrect
• Request must be made within 48 hours of delivery
• Item must be unused and in original packaging
Certain items may not be eligible for return (custom prints, used products, or hygiene-related items).
Service Terms
Elegant eTrade provides multiple service categories. By requesting any service, you agree to the following:
Event Management
Service fees are based on event type, size, and requirements. Advance payment may be required and is non-refundable if the event is cancelled after confirmation.
Architecture & Interior Design
Design fees, project timelines, and material costs will be shared prior to project approval. Any changes made mid-project may affect cost and duration.
Security Services
Security personnel and equipment are provided under a formal agreement. Misuse, misconduct, or non-payment may result in immediate service termination.
Hajj & Umrah Services
All travel arrangements depend on embassy, airline, and government policies. Visa approval is not guaranteed. Elegant eTrade is not responsible for delays or rejection beyond our control.
Medical Equipment & Surgical Items
Products must be checked at delivery. Certain medical items cannot be returned once opened.
Intellectual Property
All content on the website—including text, images, graphics, logos, and product descriptions—is the property of Elegant eTrade.
Unauthorized use, reproduction, or distribution is strictly prohibited.
Privacy
Your personal information is collected only for order processing, service delivery, and customer support.
We do not sell or share your data with third parties except for delivery or service-related purposes.
Limitation of Liability
Elegant eTrade is not responsible for:
• delays caused by third-party courier or service providers
• damages resulting from misuse of products or services
• circumstances beyond our control such as natural disasters, political issues, or system failures
Changes to Terms
Elegant eTrade reserves the right to update or modify these Terms & Conditions at any time.
Changes will take effect immediately upon posting on the website.
Contact Us
If you have questions regarding these Terms & Conditions, please contact:
Elegant eTrade
26/C, Doctor Bari
Topkhana Road, Dhaka – 1000
Bangladesh
Email: info@elegantetrade.com
Phone: +8801753222200